Reform coordination and Service Improvement Department

The Department has a Director, Mrs. Belewa Wakama Saddled with the following mandate:

Serve as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and other Central Agencies of Government;

  • Work with leadership of the Ministry to identify processes, systems and service gaps and with BPSR and OHCSF to develop interventions to eliminate such gaps;
  • Coordinate, drive, monitor and report on the Reform Agenda for the Ministry;
  • Manage and drive SERVICOM aims and initiatives within the Ministry;
  • Troubleshoot service failures and develop proposals to address them;
  • Research and identify good practices that can be adopted/adapted to improve service delivery in the Ministry;
  • Liaise with the Ministry's Departments and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;
  • Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the Ministry;
  • Develop and deploy change management tools and practices to institute sustainable improvements in the Ministry;
  • Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with Service policies and standards.

Structure There are 2 operational Divisions:

  • Reform Coordination